Skip to content
All projects

Salon & Spa · n8n Workflow Automation

Salon and Spa — Booking Recovery and Client Reactivation

Portfolio Demonstration

Three distinct activity types each get their own short, purpose-built node sequence - abandoned bookings collect service/time preferences, cancellations run mock waitlist-matching to find a replacement client, and inactive clients get a favorite-service reactivation offer - all three merge only at a VIP-gated staff approval step.

n8n canvas: Salon and Spa — Booking Recovery and Client Reactivation — full workflow canvas in n8n

Problem

Incomplete bookings, cancellations, and inactive clients quietly drain revenue without a consistent recovery process.

System Design

Three-column branching system: three structurally distinct entry paths (abandoned booking / cancellation / inactive client) stacked vertically, each with its own node sequence, merging only at staff approval.

Workflow Stages

  1. 01Entry A - Abandoned Booking
  2. 02Entry B - Cancellation + Waitlist
  3. 03Entry C - Inactive Client
  4. 04Staff Approval & Log

Tools Used

  • n8n
  • Code (JavaScript)
  • If
  • Manual Trigger
  • Set
  • Switch

Safety & Human Review

  • Workflow name begins with DEMO | and is inactive.
  • No credentials are attached to any node.
  • No enabled external send node exists anywhere in this workflow.
  • All data is fictional (example.com emails, invented names/addresses).
  • Uses only built-in n8n node types.

Implementation Evidence

Real screenshots of the working system — collapsed by default so this page stays readable.

What's Working

7 structural checks passed, including: Workflow JSON parses (local + server-returned copy); active is false; Name begins with DEMO |; No credentials attached to any node. Structural and logic validation completed. Live n8n execution pending manual safe test.

Limitations & Confidentiality

Classification and scoring logic is deterministic/rule-based rather than a live AI model, by design (provider-independent, fully inspectable, no credential required). No real system of record, messaging channel, or calendar is connected - every downstream action is simulated or drafted, never sent. Live n8n execution has not been triggered as part of this build.

Portfolio demonstration built for a fictional business with fictional data. It is not connected to any real client, system, or customer.

What I'd Improve Next

Replace deterministic classification with a real AI model behind the same confidence/human-review pattern where one exists. Connect the mock/simulated steps to real systems of record once reviewed and approved. Wire a real (approved) communication channel behind the draft-message steps.

Have a similar workflow to automate?

I'll tell you honestly whether automation is the right fix.